Visa support


CHECK-IN and check-out time:

Check-in – 14:00, check-out 12:00.

Early check-in and late check-out are possible only in case of availability of rooms and by pre-arrangement with the hotel.

reservations are made:

  • 24/7 with the reservations department of the Konakovo River Club hotel complex, tel. (48242) 4-10-01, (495) 62-62-333.
  • with the Moscow office, tel. (495) 626-23-67; contact person Marina Osmolovskaya.

Office hours: Monday Friday 10:00 - 18:00.

  • On-line in the "On-Line Booking" section.
  • Through distributors’ sites
  • Through travel agencies

In the event of availability of rooms and timely payment, you will receive written confirmation of your reservations.


  • via bank: to receive a bill, please send us your companys registration card by fax at (48242) 4-10-01 or email the information at
  • cash:
    • at the Moscow office at the following address: Prosvirin per. 13 (Chistye Prudy Metro Station)
    • at the Konakovo River Club hotel complex: Tver Region, Konakovo, Prigorodnaya St., pavilion 8. Open hours - round-the-clock. Please have your reservations confirmation and payment receipt ready for check-in.
  • Credit cards

The Konakovo River Club hotel complex accepts VISA, Master, Maestro, and American Express.


  • After your payment is deposited to the account of the hotel complex
  • After 100% payment at the Moscow office or the Konakovo River Club hotel complex
  • If payment is made with a credit card through the site of Konakovo River Club and received into the account of the hotel complex

Reservations must be paid for within 2 calendar days. If reservations are made less than 1-2 days before check-in, they must be paid for on the same day when the hotel complex was contacted.


The following rates apply to cancellation of reservations:

  • There is no charge for cancellation of a reservation more than 14 days prior to check-in.
  • Cancellation of a reservation 7-14 days prior to check-in - 30% of the cost of a reservation will be charged.
  • Cancellation of a reservation 1-7 days prior to check-in - 50% of the cost of a reservation will be charged.
  • There is no refund in case of cancellation of a reservation less than 1 day prior to check-in.

Refund is made by the accounting department within 3 working days by transferring money to the indicated bank account.